Rental Contract and Cancellation Policy

HOUSE RULES:

1. Minimum age to rent is 25 years old.
2. Minimum stay in-season is three nights. A two-night stay may be permitted off-season.
3. All properties are non-smoking units. Smoking is permitted ONLY OUTSIDE on the front or rear deck with ALL doors and windows closed. Anyone found to have been smoking inside a condo will be asked to vacate immediately with no refund and will be charged a $300 penalty.
4. Quiet hours are enforced from 10:00 pm – 8:00 am anywhere on the property, including the grounds and parking lots. Excessive noise at a level that disturbs neighbors may result in Indian Point PD being called and a noise complaint being issued against the guest, and/or the guest may be asked to vacate with no refund. "Excessive" means any noise lasting more than 10 minutes continuously or intermittently for 30 minutes or longer. This includes any noise made by pets.
5. Some condos have designated parking. Using another spot when staying at one of these condos will result in being towed, at renters expense.
6. Some condos have parking passes. If you are given one, please display on your dashboard. Failure to do so will result in being towed, at renters expense.
7. Please consult the Clear Lake Condo Rentals website before arrival for the current access hours for The Clubhouse (including the indoor pool, splash pad, hot tub, and fitness center, as well as the outdoor pool and splash pad). These hours change according to the season, and there is no guarantee that they will be the same at the time of check-in as they are at the time of booking.
8. No one under age 18 is allowed in the hot tub.
9. Check-in is at 3 pm and check-out is at 10 am. Late check-outs may incur a $100 penalty. Let us know if you will be arriving after business hours so we can make arrangements for you to get into your condo.
10. You will be given a list of tasks to complete before check-out. Failure to do so may result in an extra cleaning fee.
11. There is no daily housekeeping service. Please bring your own towels for use at the pool(s); towels from the condo may not be used for this purpose.
12. Lost keys are subject to a $15 replacement fee.
13. On-site trailer parking is available for $20 per night. A boat slip is available first-come, first-serve for $20 per night which includes on-site trailer parking. Clear Lake is not responsible for any damage incurred while using the boat slip or while parked on-site.
14. Only certain units are pet-friendly. Anyone found with a pet in a non-pet-friendly condo will be asked to vacate with no refund and will be charged a $300 penalty.
15. There is a non-refundable pet fee of $25 per night plus a $150 refundable deposit, payable at the time of booking or at check-in. Anyone found with an undeclared pet in a pet-friendly condo will be charged the required pet fee plus a penalty of $150.
16. Any damage to the condo caused by pets is the full responsibility of the pet’s owner. An additional cleaning fee may also be applied.
17. No open flames or burning candles allowed in the condo.
18. Neither Clear Lake Condo Rentals nor the individual owners are responsible for any accidents, injuries, or illnesses that occur while on the premises or its facilities. The owners are also not responsible for any loss of the guests’ personal property or valuables.


CANCELLATION/REFUND POLICY:

All cancellations will be subject to our usual policy as follows:

Over 30 days prior to check-in: There is a grace period of 24 hours after booking, during which a cancellation will incur a $20 processing fee. After the grace period, there is a $125 cancellation fee. All payments above these amounts will be refunded.

2 weeks – 30 days prior to check in: No grace period. Cancellations will receive a 50% refund of rental costs and a full refund of all associated fees.

Less than 2 weeks prior to check-in: No grace period. Cancellations will receive no refund.

** Emergency situations i.e. death in the family or unforeseen hospitalization will be evaluated by Management on a case by case basis.

** Non-Emergency situations will need ​documentation on the situation and will be evaluated by Management on a case by case basis.

LEGALESE (Don’t skip this):

This Rental Agreement and contract is a legally binding agreement made and entered into as of the Booking Date between the guest named on the reservation (“Guest”) and Clear Lake Condo Rentals (“Rental Agent”), pursuant to which the Guest has agreed to rent the residence listed on the reservation (the “Property”) for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein.

Occupancy: The maximum number of people that may occupy the Property is indicated on the listing. Guest agrees that no more than this number of persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement. Any reservation made under false pretense, including but not limited to a falsified name, age, or size of party constitutes a violation of this Agreement.

Condition and Use of Property: The Property is provided in “as is” condition. Rental Agent shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, satellite or cable TV access, hot tubs and fireplaces as applicable. Rental Agent shall not be held responsible for such items’ failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children, and such use is at the Guest’s own risk.

Guest is expected to treat the Property with respect, keeping in mind that this is an individual’s home, not a hotel room. Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property, and Guest will keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger or inconvenience neighbors, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.

Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.

Indemnification and Hold Harmless: Guest agrees to indemnify and hold harmless the Rental Agent and their agents, owners, successors, employees, and contractors for any liabilities, damage, cost or expense whatsoever arising from or related to any claim in connection with your use and/or occupancy of the Property, including, but not limited to, any claim or liability for personal injury, damage, loss of personal belongings or theft of property which is made, incurred or sustained by Guest and/or anyone Guest invites to use the Property.

Release: Guest hereby waives and releases any claims against Rental Agent, the Property owner, and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest and/or anyone Guest invites to use the Property on or near or adjacent to the Property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk, and responsibility.

Damage and Insurance: In lieu of a security deposit, Rental Agent will charge a mandatory non-refundable fee (LDW) of $49 for third-party accidental rental damage insurance. This fee is clearly listed on the initial Rental Fee estimate and all successive quotes and is part of the Total Rental Fee. Any damage to the Property must be reported to Rental Agent before check-out. Damage not covered by or exceeding the coverage limit of the accidental rental damage insurance is Guest’s full responsibility. Guest grants Rental Agent the right to charge the credit card number used to book the Property for any such damages, including, but not limited to, additional cleaning fees.

Entry and Inspection: Rental Agent reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters, or other authorized persons. If Rental Agent has a reasonable belief that there is imminent danger to any person or property, Rental Agent may enter the Property without advance notice.

Unavailability of Property: In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Rental Agent, Rental Agent will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy capacity, location, and value that meets the reasonable satisfaction of Guest. If such replacement property cannot be found and made available, Rental Agent shall immediately return all payments made by Guest, whereupon this Agreement shall be terminated and Guest and Rental Agent shall have no further obligations or liabilities in any manner pertaining to this Agreement.

Default: If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings, and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.

General Provisions: If any section, clause, paragraph, or term of the Rental Agreement is held or determined to be void, invalid, or unenforceable for any reason, all other terms, clauses, or paragraphs herein shall be severed and remain in force and effect. This Agreement is taken in full compliance with federal, state, and local Fair Housing Laws, without regard to race, color, religion, gender, country of origin, handicap, or familial status. The words “Rental Agent” and “Guest” shall include their respective heirs, successors, and representatives. Execution of a digital signature shall be deemed a valid signature.

Call us at 1-866-811-8241
Or email reservations@clearlakeinvestment.com